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In my opinion, live chat can be used to convince your customer to buy or try out your product. I think its main role is not to increase customer loyalty. Just think about it! If you want to buy anything that you have never hear about before, you want to …
Although this topic has been dead for over many years, but this CP tutorial can be helpful for the readers of this thread: [http://www.codeproject.com/Articles/746512/How-to-build-a-basic-IVR-Interactive-Voice-Respons](http://www.codeproject.com/Articles/746512/How-to-build-a-basic-IVR-Interactive-Voice-Respons) This solution is based on Ozeki [VoIP SDK](http://www.voip-sip-sdk.com).
IVR through HTTP requests and responses... that's solution is really interesting. I'll try it. But if you insist on a database solution, you may look around at the developer's site. As far as I know ozeki pbx has an [SQL API](http://www.ozekiphone.com/voip-how-to-control-ozeki-pbx-using-sql-api-229.html). It may helps you...
It explains [how to send and receive SMS messages from your own VB.NET](http://www.ozekiphone.com/voip-part1-vb-example-on-sending-sms-making-voip-calls-744.html) application. It's an quite easy-to-understand code example.
The End.
austincarven